Shipping
We want you to know exactly what to expect before your order arrives. Here's everything you need to know about how FitShock ships your gear.
Order Processing Time
All orders are processed within 1–3 business days after payment is confirmed. You'll receive an order confirmation email immediately after purchase, followed by a separate shipping notification with your tracking details once your order has been dispatched.
Estimated Delivery Times
| Region | Estimated Delivery |
|---|---|
| Austria | 10–15 business days |
| Germany, Switzerland | 10–15 business days |
| EU (France, Italy, Spain, Netherlands & more) | 12–18 business days |
| Rest of Europe | 14–20 business days |
These are estimated windows, not guaranteed delivery dates. Delays can occasionally occur due to customs processing or carrier conditions beyond our control.
Shipping Costs
We offer free standard shipping on all orders over €50. For orders below this threshold, a shipping fee will be calculated at checkout based on your location and the weight of your order. The exact amount will always be shown clearly before you confirm payment — no hidden fees.
Where Do Products Ship From
FitShock sources from trusted international manufacturing partners. Products are fulfilled from their warehouse locations, primarily in Asia, with select items dispatched from EU-based warehouses for faster delivery. The specific origin depends on the product and which supplier has the best availability and shipping speed to your region at the time of your order.
EU Import VAT & Customs Charges
For items shipping from outside the EU, your order may be subject to import VAT and customs handling fees upon arrival in your country. These charges are:
— Levied by your local customs authority or courier, not by FitShock
— Not included in your order total or shipping fee at checkout
— Charged directly to you by the delivery carrier upon or before delivery
This applies to most international e-commerce shipments entering the EU. If your item ships from an EU warehouse, no additional customs charges will apply and this will be noted in your dispatch email.
Order Tracking
Once your order is dispatched, you'll receive a shipping confirmation email containing your tracking number and a link to track your parcel. Please allow 2–5 business days after receiving this email for tracking information to become active — this delay is normal and reflects the time it takes the carrier to scan and update your package in their system.
What If My Order Is Delayed
If your order hasn't arrived within the estimated delivery window, please check your tracking link first for the latest carrier update. If your tracking shows no movement for more than 5 consecutive business days, or if your estimated window has passed without delivery, contact us at info@fitshock.com with your order number and we'll investigate and resolve it for you.
Lost or Missing Parcels
If your parcel is confirmed lost by the carrier, we will either resend your order at no cost or issue a full refund — your choice. Contact us at info@fitshock.com and we'll handle it promptly. We stand fully behind every order that leaves our store.