FAQ

Frequently Asked Questions

Orders & Shipping

How long does delivery take?
Domestic orders typically arrive within 3–7 business days. International orders take 7–15 business days. Processing time is 1–3 business days before dispatch.

Do you ship to my country?
Yes! We ship across the EU and internationally. Shipping costs and times vary by destination and are calculated at checkout.

How do I track my order?
Once your order ships, you'll receive a tracking number by email. Use it to follow your package in real time.

Returns & Refunds

What is your return policy?
We offer a 30-day return window from the date of delivery. Items must be unused, in original condition, and in original packaging.

How do I start a return?
Email us at support@fitshock.shop with your order number and reason for return. We'll guide you through the process.

When will I receive my refund?
Refunds are processed within 10 business days of receiving your returned item. You'll be notified by email once it's done.

Products

Are your products suitable for beginners?
Absolutely! Our range is designed for all fitness levels — from beginners to advanced athletes. Product descriptions include guidance on who each item is best suited for.

What if my product arrives damaged?
Contact us immediately at support@fitshock.shop with photos of the damage. We'll arrange a replacement or refund right away.

Contact

How can I reach customer support?
Email us at support@fitshock.shop. We aim to respond within 24–48 hours on business days.