We're Here to Help

Whether you have a question about an order, need help choosing the right product, or just want to know more about what we do — our team is ready. Real people, real responses. No bots, no automated scripts.

Before You Reach Out

You might find a faster answer in our FAQ page — it covers the most common questions about shipping times, customs charges, returns, and sizing. If your question isn't answered there, we're one email away.

Order or Shipping Questions

If you're contacting us about an existing order — tracking, delays, or a problem with your delivery — please include your order number in your email. This lets us pull up your details immediately and resolve things faster, without the back-and-forth of asking for more information.

Damaged or Incorrect Items

If your order arrived damaged, defective, or with the wrong item, email us at info@fitshock.com with your order number and a clear photo of the issue. We'll arrange a free replacement or full refund within 24 hours of receiving your message — no need to return the item in most cases.

Product Questions

Not sure which resistance band weight suits your fitness level? Wondering if the weighted vest will work for your training style? Ask us before you order — we'd rather help you pick the right product the first time than deal with a return because something wasn't the right fit.

Business & Partnership Enquiries

For wholesale, collaboration, or any other business-related enquiries, reach us at the same address — info@fitshock.com — with "Business Enquiry" in the subject line and we'll make sure it reaches the right person.